OFFICE FURNITURE FABRICATORS
Cnr Mpande & Betschana Service Rd, Sebenza, Edenvale, 1609
Email: info@officefurniturefabricators.com
Website: www.officefurniturefabricators.com

Last Updated: 25 July 2025

1. Introduction

At Office Furniture Fabricators, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, store, and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

This policy applies to all users of our website (www.officefurniturefabricators.com), customers purchasing our products (e.g., desks, reception counters, boardroom tables), and individuals engaging with our services, whether online, via email, or in-person. By using our website or providing your personal information, you consent to the practices described in this policy. If you do not agree, please refrain from using our website or services.

For questions about this policy or your personal information, contact us at info@officefurniturefabricators.com.

2. Definitions

  • Personal Information: As defined by POPIA, this includes any information relating to an identifiable person, such as name, contact details, ID number, or financial information.
  • Data Subject: The person to whom the personal information relates (e.g., you, our customer).
  • Operator: A third party that processes personal information on our behalf (e.g., payment processors, delivery services).
  • Responsible Party: Office Furniture Fabricators, the entity determining the purpose and means of processing your personal information.

3. Information We Collect

We collect personal information to provide our products and services, improve your experience, and comply with legal obligations. The types of information we collect include:

3.1 Information You Provide

  • Contact Details: Name, email address, phone number, and physical or delivery address when you place an order, request a quote, or contact us.
  • Order Information: Details of products purchased (e.g., Polycomp’s Beautiful Boardroom Table, Sizwe Steel Framed L-Shape Desk), order specifications, and payment information.
  • Account Information: Username, password, and preferences if you create an account on our website.
  • Correspondence: Information shared via email, forms, or surveys, such as feedback or inquiries.

3.2 Information Collected Automatically

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools (e.g., Google Analytics).
  • Transactional Data: Details of online transactions, including date, time, and amount, processed through secure payment gateways.

3.3 Information from Third Parties

  • Delivery Partners: Information from couriers to confirm delivery status or resolve issues.
  • Marketing Partners: Data from trusted partners if you opt into marketing campaigns or promotions, subject to your consent.

We only collect personal information that is necessary for the purposes outlined in this policy, as required by POPIA Section 10 (minimality principle).

4. How We Use Your Information

We process personal information for lawful purposes under POPIA Section 11, including:

  • Order Processing: To process and fulfill orders, issue invoices, and arrange delivery or installation of products (e.g., Nazia’s Reception Counter, Michael’s Cluster Desk).
  • Customer Support: To respond to inquiries, provide quotes, or resolve issues via email or other channels.
  • Website Functionality: To enhance your browsing experience, personalize content, and ensure website security.
  • Marketing: To send promotional emails, newsletters, or product updates, only with your explicit consent. You may opt out at any time via the unsubscribe link or by emailing info@officefurniturefabricators.com.
  • Analytics: To analyze website performance, user behavior, and trends to improve our services, using anonymized data where possible.
  • Legal Compliance: To comply with tax, consumer protection, or other legal obligations, such as record-keeping under the CPA or ECTA.
  • Fraud Prevention: To verify transactions and protect against fraudulent activities.

We do not use your personal information for purposes beyond those disclosed unless we obtain your consent or are required by law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and user experience. Cookies are small files stored on your device that collect data such as browsing preferences. We use:

  • Essential Cookies: For website navigation, account access, and secure transactions.
  • Analytics Cookies: To track website usage and performance (e.g., via Google Analytics).
  • Marketing Cookies: To deliver tailored advertisements, with your consent.

You can manage cookie preferences through your browser settings, but disabling essential cookies may affect website functionality. For details, see our Cookie Policy (available upon request).

6. Sharing Your Information

We may share personal information with third parties only when necessary and under strict conditions, as required by POPIA Section 20:

  • Service Providers: Trusted operators, such as payment processors (e.g., PayGate), delivery couriers, or IT service providers, who process data on our behalf under confidentiality agreements.
  • Business Partners: Marketing or promotional partners, only with your consent.
  • Legal Authorities: If required by law, court order, or to protect our rights (e.g., SARS, law enforcement).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice to you.

We do not sell, rent, or disclose your personal information to third parties for their own marketing purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, as required by POPIA Section 19, including:

  • Encryption of sensitive data (e.g., payment details) using secure sockets layer (SSL) technology.
  • Access controls to limit data access to authorized personnel only.
  • Regular security audits and updates to our systems.
  • Secure storage of physical and electronic records.

While we strive to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and using secure networks when accessing our website.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g., tax record-keeping for seven years under the Tax Administration Act 28 of 2011). When no longer needed, we securely delete or anonymize data in accordance with POPIA Section 14. For example:

  • Order data is retained for six years to comply with CPA warranty obligations.
  • Marketing data is deleted upon your opt-out request.
  • Website analytics data is anonymized after 26 months (Google Analytics default).

9. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

  • Access: Request a copy of your personal information we hold, subject to verification.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of data we no longer need, unless required by law.
  • Objection: Object to processing for marketing or other purposes, where applicable.
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request transfer of your data to another party, where technically feasible.

To exercise these rights, email info@officefurniturefabricators.com with your request and proof of identity. We will respond within 30 days, as required by POPIA Section 23.

10. Cross-Border Data Transfers

If we transfer personal information outside South Africa (e.g., to cloud service providers), we ensure the recipient complies with POPIA-equivalent standards, as required by Section 72. We use operators with binding agreements to safeguard your data (e.g., EU-based servers under GDPR compliance).

11. Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately. Contact us if you believe we have collected a child’s information.

12. Dispute Resolution

If you have concerns about our handling of your personal information, please contact us at info@officefurniturefabricators.com. We will investigate and respond within 30 days. If unresolved, you may lodge a complaint with the Information Regulator:
Email: complaints.IR@justice.gov.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised date. Continued use of our website or services after updates constitutes acceptance of the new policy.

14. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, please contact our Information Officer:
Email: info@officefurniturefabricators.com
Address: Cnr Mpande & Betschana Service Rd, Sebenza, Edenvale, 1609

We are committed to protecting your privacy and ensuring a secure experience with Office Furniture Fabricators.